Terms and Conditions
Herewith our standard terms to govern all our rentals.
The following booking conditions form the basis of your contract with ELSA ALANIZ VELA,
Please read them carefully as they set out our respective rights and obligations. Please carefully read all other information we send you as well. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” and “MY BEACH CONDO” means ELSA ALANIZ VELA. References to “our service” means only the condo rental in accordance with our contract and do not include any other service which you may book appart from this.
Make a booking
To make a booking you must complete our booking form or accept our terms and conditions, and therefore the party leader confirms he is responsible for making all payments due to us. The party leader must be at least 25 when the booking is made.
In order to confirm your chosen holiday, a 30% deposit of the full itinerary cost (or full payment if booking within 10 weeks of the start of your holiday) must be paid at the time of booking.
The balance of the holiday cost must be received by us not less than 30 days prior to the start of your holiday. This date will be shown on your confirmation. Whilst we endeavour to send reminders, it is ultimately your responsible to make payment of the balance 30 days prior.
A binding contract between us comes into existence when you make the reservation online and accept terms and conditions or sign this contract by both parts . We both agree that Mexican Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of Leon Guanajuato Mexico.
Period of rental
Tenants expressly acknowledge and agree that this Agreement is for transcient occupancy of the property and the tenants do not intend to make the property a residence or household.
The Guest shall take occupation of the premises after 15h00 on the day of arrival unless otherwise arranged and agreed by both parties. The Guest shall vacate the premises and restore possession thereof to the Condo Owner or his representative at 10h00 on the date of departure unless otherwise arranged and agreed by both parties.
If the Guest wishes to extend the period of rental, this can be arranged through the condo manager on the following conditions: The property must be available for a further rental period;The extension must be agreed to in writing by the Guest and the condo manager on behalf of the owner and shall be null and void unless signed or agreed by email by both parties.
The additional rental to be paid shall be agreed to in writing. The breakage deposit shall not be used to pay for such additional rental. The Guest undertakes to vacate the premises and restore possession thereof to the Condo manager or Owner at 10h00 on the agreed extended day of departure.
For arrivals and departures between 8pm and 8am, a late or early check-in/ -out fee of 20 USD will be charged to your bill, and need to paid prior to your arrival.
Behaviour and damage
Tenants shall mantain the premises in a good, clean condition, and treat the premises in a careful and lawful manner. Tenant shall pay for repairs, should the premises be left in a lesser condition. Tennats agree the Landlord shall deduct costs of said services from security damage deposit prior to refund if tenants cause damage to the premises or its furniships.
The tenants shall behave in a civilized manner and shall be good neighbors, respecting the rights of the surrounding property owners. The tenants shall not create noise or disturbances likely to disturb or annoy the sorrounding property owners. Creating a disturbance of the above nature shall be grounds for immediate termination of this agreement and tenants shall then immediately vacate the premises. Quiet hour starts at 11 PM and pool and outdoor noise should be kept at mínimum.
Legal use of the property
Tenants agrees that Fireworks and other hazardous materials shall not be used in or around the property. Tenant shall use the property for legal purposes only, and other use such as, but not limited to, ilegal drug use, abuse of any person, harboring fugitives or any activity which is against the law, will cause termination of the agreement with no refund of the rents or deposits.
Cleaning and Provisions
You will receive one complete cleaning with linen change per week included on the price and the final cleaning service and one simple cleaning with no linen change per week. If you would like extra cleaning services, we can order it for you for an extra charge.
Landlord should provide blankets, towels, linens, cups, dinnerware, flatware, cuttlery, pots and pans, coffe maker, wáter filter, TV screens, blender hair dryer, wáter filtration system, and other items. Toilet paper, liquid hand soap, dish detergent, laundry soap, dish scrubs are provided only as a courtesy and in small amounts, but it is not his responsability to provide them. In case there are in the condo, tenant can use them.
TV and Internet Service
TV channels and Internet are provided and the service level has been chosen by the landlord. No refund of rents shall be given for outages, content, lack of content, or personal preferences with regard to TV or the speed of the internet service.
Due to very high cost of air conditioning , please ensure that the air conditioning is turned off when leaving the premises or when sliding doors are open. The controls are located in the dining room and at the head of the beds in the 2 bedrooms. A normal air conditioning use is included on the rental, which is 40 USD per week. If tenant does not use this service properly, extra charges could be made by the landlord.
The Guest shall not be entitled to sub-let or to permit any other parties than those stipulated on the booking form, to occupy the premises. The Guest shall not be entitled to cede or assign all or any of his/her rights in terms of this agreement, without the written consent of the condo manager acting on behalf of the condo Owner.
The Guest shall not pay the owner manager a breakage deposit prior his stay, but Tenant will have to pay any damage maid to the unit at the check out time. Such sum shall be charged by the account of the Condo manager and/or condo manager and we shall have the right to apply the whole or portion thereof towards payment of any liability of whatever nature for which the Guest is responsible, including but not limited to damages caused to the premises, replacement of items missing in inventory and legal fees, if necessary.
The Guest undertakes to contact the Condo manager as soon as possible should any complaints or problems arise during the course of their stay so that these can be remedied. The condo manager cannot be held responsible for issues out of their control such as failure of electricity, telephone and internet services, pool filtration. The condo manager also does not have control over building works on neighbouring condos or buildings. The condo manager undertakes to resolve any problems to the best of their ability as soon as possible once notified of them. Complaints or problems must be brought to the attention of the Condo manager as soon as possible during the Guest’s stay as neither the Condo manager nor the condo Owner can be expected to help if only notified following departure.
There shall be no refunds of rents due to shortened stays or ruined expectations beacuse of weather conditions. In the event that the Guest vacates the property without notification during the rental period, the Guest will lose any rights they might otherwise have had to compensation
It is the tenants responsibility to learn about safety precautions, warning signs of wáter conditions at the ocean and safety procedures concerning swimming in or being around the pool. Tenants agree to have a responsible adult supervising minors while they swim in the pool. Tenants is hereby notified that the pool and the ocean can be dangerous and tenant accepts fully the risks involved as there are no lifeguards. Tenat is further notified to be cautious when exiting the rear of the buiding as the pool is open and in close proximity to the entry ways and can be a hazard. There are no rails to prevent a fall into the pool.
Special requests and conditions
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
Changes by you
Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, change of holiday dates and other substantial changes (particularly where requested 30 days or less before the start of your holiday) will normally be treated as a cancellation of the original booking and rebooking. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.
Cancellation by you
Should you need to cancel your part or your entire holiday, once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost.
Period before the start of your holiday within which written notification of cancellation is received by us:
- More than 31 days: 10% cancellation fee will be charged
- 16 – 30 days: 50% cancellation fee will be charged
- 0 – 15 days (including after the trip has started): 100% cancellation fee will be charged
Partial cancellation (for shortening your stay) may result in the recalculation of the cost of the condo rental according the cancellation fee that applies for the shortened period and the time you are letting us know. We could reschedule your vacation dates, and in that case we would only charge 10 percent of the given deposit.
As we receive the amount in Mexican Pesos, in case you need to cancel your reservation, we would take any amount in pesos that had been received, minus the charge depending on the date prior the vacation, and translate to as Many USD at the exchange rate of the date and send the money back, we are not responsible to absorb any cost of devaluation of any of the currencies.
There shall be no refunds of rents because of shortened stays or ruined expectations due to work and family emergencies or other commitments.
Changes and cancellations by us
We always endeavour to avoid changes and cancellations, though we must reserve the right to do so en case of a really need.
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start of your holiday, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed dates or another condo on the same complex (upon availability)
(b) If the alternative dates are more expensive, we will ask you to pay the difference but if they are less expensive, we will refund the difference or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us or
If we have to make a significant change or cancel we will, where due, pay you appropriate compensation (up to a maximum of 10% of the total cost of the holiday) depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exception. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of the booking conditions entitling us to cancel (such as paying on time).
Very rarely, we may be forced by “force majeure” (see clause 10) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, in this case, we will refund the remaining unused days.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the condo rental is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, pandemic, fire and all similar events outside our control.
Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). Playa Royale employees are not our employees so we do not take responsibility for ther acting.
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
– the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
– the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
– ‘force majeure’ as defined in clause 10 above
(3) Please note, we cannot accept responsibility for any services other than the condo rental. This includes, for example, any additional services or facilities which Playa Royale complex or any other supplier agrees to provide for you and we have not agreed to arrange them as part of our contract or any restaurant meal or excursion you purchase to any company during your stay.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations applying in Mexico – will be used as the basis for deciding whether the rental condition in question had been properly provided
(5) As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us to the maximum amount we will have to pay you is equivalent to the booking fee you had paid to us for the reservation
Complaints and problems
The tenants and tenants guests shall hereby indemnify any hold harmless the landlord against any and all claims of personal injury or property damage or loss arising from the use of the premises regardless of the nature of the accident, injury or loss. Tenants expressly recognize that any insurance for property damage or loss which the landlord may maintain on the property does not cover the personal property of the tenants and the tenants should purchase their own insurance for tenants and guests if such coverage is desired.
In the event that you have any reason to complain or experience any problems with your condo rental, you must immediately send a text message or whatsapp to 52 477 638 3112 or email email@example.com. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, you must write giving full details of your complaint. Please only the party leader should write to us.
Playa Royale Rules and regulations
By accepting our terms and conditions you declare I have read the Playa Royale Complex Rules and regulations, and that you and all the guests agree to follow all its indications related to their operation. You also ACCEPT that the Party Leader is responsible for the actions and behavior of every adult and child in the condo rental.
Smoking is not allowed on the unit nor the balcony, lobby and common areas
Please ask for designated areas for smokers at the front desk.
COVID Measures In Playa Royale
We kindly ask you to follow all the mandatory measures as
- The use of facemask at the entrance, lobbies and elevators.
- The use of sanitizing gel located in every entrance and elevators.
If you need a Covid test prior to your departure, there is La Joya Hospital, just across the street or there are doctors coming to Playa Royale to do the tests, for more information please ask at the front desk.
General Palapa Guidelines for Playa Royale Towers users
Palapa area is managed under Paradise Village concession, so we have to respect their rules and regulations on that area. (palapa and beach restaurant areas)
- For the use of palapas at the beach, reservations are required with no cost. They can be made for the same day and the following one, by dialing 5112 extension from the condo, from 7 am to 7 pm
- Coolers or any food and beverages are not allowed in any of the palapas area.
There is a free area, in between palapas area and the ocean, which is free for the use of anyone. You can bring your food and beverages in that area or bring an Umbrella there (provided in the condo) and stay any time and as long as you feel like. We also provide beach towels in the condo.
Playa Royale pool área does not need any reservation, and you can bring coolers or food (not glass containers) to the tables, not close to the pools or jacuzzi area.
The tenants shall dispose of all waste material generated during the rental period in a lawful manner (9:00am to 9pm) and put it in the trash door within the trash room on the second floor
No animals or pets of any kind will be allowed onto the premises
There shall be no smoking inside the premises or on the deck. Smoking is permitted in designated áreas only (please check with concierge)
The property has fire alarms installed and are beleived to function properly at the time of the rental. Tennat will notify management or landlord, without delay, if a fire alarm chirps or has a low battery condition.
Security and valuables
Tenant shall see their own security while in the property by locking doors when it is prudent to do so and putting valuables inside the safe case. Valuable items left behind by tenant , if found, will be held for the tenant and every reasonable effort will be made to contact the tenant for return, though it is not the landlords responsability to track, find, and care for the items. If items are not claimed for longer tan a week we are not responsible for them anymore. Landlord shall not be held for condition of said items.
Passports, visas and health requirements
You are responsible to fulfill all The applicable passport, visa and (vaccination certificates if required) requirements for your country coming to Mexico. Requirements may change and you must check the up to date position in good time before departure.
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents (including vaccination certificates if required) before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.
Brochure / website / advertising material accuracy
The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information features on the condo may subsequently change.
Payment for the group
The group leader is responsible for paying all sums on behalf of the group.
For group bookings made 30 days or more before departure, a deposit of at least 30% of the booking total is required. If the booking is made later than 30 days before departure, full payment will be required.
The invoice for the group will be sent to the group leader. Any questions or queries concerning the trip from travellers in the group should be sent to firstname.lastname@example.org via the group leader.
Tenant responsabilities prior to final departure
Tenant agrees to clean and put away in proper order, all the dishes prior to final departure.
Tenant agrees to put away in proper order all the cushions, furniture and Tv controllers
Give all the keys back to the front desk.
Turn all the lights, fans and air conditionings off.
Tenant accepts that if he fails to clean the kitchen, wash the dishes and put them away in proper order, extra charges can be made by the landlord.